Back to Job Search

Application Support Analyst

  • Sector: LMA Asia Technology
  • Contact: Febrianto
  • Duration: 12 months
  • Client: LMA
  • Location: Singapore
  • Salary: S$36000 - S$48000 per annum
  • Expiry Date: 09 October 2023
  • Job Ref: BBBH429659_1691646072

APPLICATION SUPPORT ANALYST

Contract- 12 months

Key Responsibilities

  • To provide 1st and 2nd Level support for financial products sales applications
  • Handling incoming calls, email, and face-to-face enquiries
  • Proactive Application Monitoring, Daily Health Checks.
  • Able to work in shifts and weekends.
  • Identify the potential Observability activities and suggest adding relevant Monitoring alerts/setup.
  • Supporting Patching or Maintenance or Deployment related activities on Weekends or after Office Hours.
  • Take ownership of incident / request and follow up and resolve issues to ensure it is closed to satisfaction.
  • Good team player can do Attitude, proactive thinking, good Analytical skills.
  • Trouble-shoot and investigate for root cause of reported issues, involving SQL queries, and
  • source code and log review
  • To channel and escalate any unresolved issues to other stakeholders or next level within the
  • agreed procedures.
  • Document and report on all reported issues, to required procedures.
  • Proactively identify areas of service and process improvement and make recommendations to
  • the team leader.
  • Support audit compliance.
  • Accountable for working within policy and guidelines, applying technical knowledge and expertise and prioritizing own use of time and workload.
  • Problem Solving - Accountable for solving problems and dealing with difficulties in line with policy, process, and other guidelines.
  • Escalate problems according to guidelines.
  • Change - Accountable for making suggestions for improvements and taking personal initiative in adapting to change.

Requirements

Experience

  • Min 3+ years of experience in IT Application support in Finance or Insurance domains
  • Individual should be a seasoned, experienced in production support.
  • Basic knowledge in Insurance business and related products & services

Education

  • Require minimum a Diploma/Bachelor in computer science or information systems.

Required Capabilities:

  • Customer Service Management
  • Good interpersonal and communication skills
  • Good customer service and customer liaison skills
  • Understanding of work processes e.g., request management, incident management
  • Execution accuracy and pace
  • Good trouble-shooting skills
  • Proficient in MS Word, Excel, Project, and ticketing tools like Jira, ServiceNow

Required Technical Capabilities/Skills:

  • Basic understanding of Java, JavaScript, ReactJS, React-Native, NodeJS, Okta, IAM (Identity Access Management), iOS apps, gateways.
  • Framework: Basic understanding of Spring Boot, React Native, OAuth, SAML, OpenID, jQuery
  • Operating System: Must have Knowledge on Windows / Linux
  • Database & Tools: Must have Knowledge on MySQL, Postgres & Oracle DB
  • Cloud Technologies: Must have Knowledge on Amazon AWS (EC2, RDS, S3, Cloud Watch), Grafana monitoring tools.

Interested applicants, please email your CV to Febrianto in Microsoft Words format to Febrianto@lmarecruitment.asia

Company Reg No.: 201131609D | Licence No.: 11C4684 | Febrianto