Associate Director, Change Delivery
The Role Responsibilities
- Support Singapore Private Banking Business team, SG Booking Centre Head, as well as Servicing & Transaction Head to deliver strategic projects that will help drive efficiency of the team and improve the client experience of Private Banking clients
- Work with various Business and Control stakeholders to define the steps required to execute the wider CPBB strategy
- Provide on-the-ground support to resolve issues to key Order Management Systems &/or other business initiatives in a timely fashion to minimise business disruption
- Act as the SG Private Bank Lead for cross functional projects, ensuring two way sharing of risks, areas of concern and opportunities.
- Continuously improve business management efficiency by reviewing, simplifying and standardising operational processes and procedures.
- Identify and implement best practices in resources and processes, ensuring consistency and relevance to the business.
- Provide Training and Communications for strategic initiatives to business teams and ensure full oversight for implementation and post implementation review
- Be part of Client Journeys/Tribes and participate in the large-scale projects
Our Ideal Candidate
- 5+ years of similar working experience in bank, with prior experience with Private Banking and Wealth Business
- Experience in delivering strategic projects that will help drive efficiency of the team and improve the client experience of Private Banking clients
- End to end understanding of Private Banking and Wealth products and processes
- Business Planning Management Experience
- Problem Solving and Analytical Skills, including usage of project management tools
Company Reg No.: 201131609D l License No.: 11C4684 l EA Reg no: R21100351