Job Summary:
This role will entail assisting with delivering both Business As Usual (BAU) activities and project-related work. In particular, this role requires the successful candidate to assist with the execution of brokerage agreements, facilitate brokerage related queries and investigation including set up of brokerage operational reference data. The role works closely with other operations stakeholders such as Trade Management functions as well as Accounts Receivable teams.
Key Responsibilities:
- Execution of Brokerage Agreement responsibilities, including:
- Collaborate with the front office to prepare, draft & distribute brokerage agreements for APAC clients
- Address brokerage agreement related queries from both internal and external stakeholders in timely manner
- Provide business with brokerage analysis reports for rate negotiation with clients
- Execution of Client and Operational Data responsibilities, including:
- Maintaining high quality, clean data by adhering to a strict governance and controls framework
- Support Data Integration projects/ change initiatives/ process enhancement
- Extensive liaison with relevant stakeholders to resolve issues faced
Customer Investigation:
- Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them.
- Perform the brokerage checks requested by the audit.
- Track and analyse the transactions where brokerage has been input manually.
- Suggest improvement to the systems and processes.
- Design and implement reconciliations and MI/KPIs to support our business and evidence controls
General:
- Maintain procedures, system controls, identify key processes and improvements
- Where assigned by manager, to support other functions within APAC Operations inclusive of:
- Client Onboarding Team (KYC/AML, periodic client review, remediation, etc)
- Trade Management Team (Remediate trade issues with stakeholders)
- Accounts Receivable to resolve client queries to close out the F2B invoicing process
- Participate in Change and Tech enhancement projects to create process excellence and digitalisation
- To fulfil any additional/ad-hoc duties as required to meet the needs of the business.
Risk Responsibilities
Ensure that you understand the risks and controls in your department; what could go wrong, what controls you have to prevent/detect or contain these.
All staff have defined risk management responsibilities. The Group imposes additional responsibilities on line-managers and senior managers. It is critical that all staff discharge their risk management responsibilities when undertaking their role. Specific responsibilities are incorporated into employee objectives, and your performance against these objectives will be assessed as part of the firm's performance management process. You will also be required to confirm that you have discharged your risk management responsibilities through the annual risk management attestation process.
Skills
- MS Office - Intermediate skills in MS Excel, MS Word and PowerPoint
Client Focused
- Personable and engaging
- Communicates effectively and efficiently to internal and external stakeholders
- Build relationships and networks with both internally and externally wherever possible
- Demonstrates strong customer focus
- Demonstrates ability to work effectively with others
- Constructively handles disagreements to reach a resolution
- Ability to work with diverse groups/ personalities
Innovative
- Open to innovative ideas/ experiences and interest in developing problem-solving capabilities
- Proactively seek opportunities for improvements
- Handles situations and problems with innovation and creativity
Dynamic & Competitive
- Demonstrates high levels of energy in seeking out and achieving new goals
- Goes that "extra mile"
- Is a self-starter
- Proven ability to effectively manage competing priorities and to work well under pressure in a team environment
- Enjoys a challenge with a strong sense of control
Open & Communicative
- Adapts communication style to suit the audience
- Projects personal credibility
- Interacts confidently without being overbearing
- Ability to work effectively in a high-pressure environment
- Keeps emotions under control in difficult situations
- Handles criticism constructively
Professional Integrity
- Able to demonstrate honesty, integrity and professionalism
- Promotes loyalty to company and its principles
- Works ethically and shows respect for both professional and company values
Effective:
- Excellent attention to detail, highly organised with a proactive approach
- Strong analytical ability and problem-solving skills
Essential criteria:
- Must be legally eligible to work in Singapore.
- Demonstrable experience/ knowledge of data-oriented processes, across multiple sources and systems.
- Experience of operational workflows and how data is used and maintained through the trade lifecycle.
- A broad base of operations knowledge and experience.
- Sound understanding of the financial markets and financial regulation affecting client lifecycle management.
Interested Applicants, Please send your CVs in Microsoft Word Format to Hao Yi. Email: haoyi.hiong@lmarecruitment.asia
Company Reg No.: 201131609D, Licence No.: 11C4684, Reg No: R21100351
