The Opportunity
You will be part of the Client Advisory Team and directly reporting to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of the company. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.
Responsibilities
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct user system trainings (interactive and remote)
- Maintain, document, analyse and improve existing workflows and processes
- Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies
- Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)
- Participate in quality assurance testing of full range of products and features on our platform
- Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
- Analyze trade related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality
- Maintain and share up-to-date knowledge about company products and services with internal stakeholders
- Support sales for pre-sale activities
- Ability to support clients' queries through multiple channels
Skills & Requirements
- Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
- Preferably 5 - 7 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Experience in training to the financial community with a strong focus to financial markets
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage
Company Reg No.: 201131609D, Licence No.: 11C4684
