The Role Responsibilities
This role sits in the Commercial & Corporate Institutional Bank (CCIB), Client Coverage COO organisation and is responsible for end-to-end management of the Entity Management processes and frameworks including risk management, governance and process / platform change delivery of the Capability/Process.
Strategy
- To support the end-to-end management of the Commercial, Corporate and Institutional Banking (CCIB) Client Lifecycle operational risk, change and governance framework for Entity Management processes.
Business
- Understand the main business drivers for success in CCIB for Client Lifecycle Processes
- Design and lead network-wide initiatives to enhance the Entity Management (EM) capability
- Support end to end process and governance of EM within Client Central
- Provide EM subject matter expertise to support Client Lifecycle BAU and change initiatives
- Support the Client Lifecycle and Design Management (CLDM) change agenda
- People and Talent
- Display strong communication, negotiation, and stakeholder management skills on a daily basis in implementation of process improvements and risk management.
- Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.
Risk Management
- Create and/or update Risk Registers (Inherent Risks, Process Controls and Monitoring) and design the residual risk rating methodologies for new processes or for policy changes
- Identify key risk areas and gaps in processes and suggest improvements and drive the change
- Critically gather and evaluate operational risk data from multiple sources on monthly KCI (Key Control Indicators), CST (Control Sample testing) and KRI (Key Risk Indicators)
- Assist with country and Residual Risk Assessments
- Formulate plans to highlight risks to management, propose preventative actions in order to reduce the likelihood of occurrence and to keep residual risk below tolerance level
Governance
- Prepare updates for the Client Lifecycle Non-Financial Risk Committee (CL NFRC)
- Partner with Operational Risk team and other stakeholders to drive the change agenda
Regulatory & Business Conduct
- Display exemplary conduct and live by the Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct.
- Lead Banking Platform to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders
- Client Central Programme
- Non-Financial Risk Committee members
- Group Process and Data Owners
- Risk Framework Owners
- Operational Risk Officers
- Entity Management Execution Teams, IMO teams
- Country and Global Operational Risk managers
- Quality Control (QC) teams
- CIB Network
- Financial Crime Compliance (Policy, Learning, Quality Assurance)
Other Responsibilities
- Embed "Here For Good" and the Group's brand and values in Banking Platform
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- 8+ years of experience in banking or financial services industry
- Design and lead network-wide initiatives to enhance the Entity Management (EM) capability
- Support end to end process and governance of EM within Client Central
- Provide EM subject matter expertise to support Client Lifecycle BAU and change initiatives
- Create and/or update Risk Registers (Inherent Risks, Process Controls and Monitoring) and design the residual risk rating methodologies for new processes or for policy changes
- Identify key risk areas and gaps in processes and suggest improvements and drive the change
- Relevant working experience preferably in CDD/ Operational Risk /Anti-Money Laundering/Audit/Financial Crime and Compliance
- Highly effective verbal and written English communication skills
- Proficient in Microsoft Office (Word, PowerPoint and Excel)
Role Specific Technical Competencies
- Attention to detail
- High motivation and dedication to work
- Proven ability to work within a team environment and manage a team to deliver business outcomes
- Strong analytical and problem-solving skills and ownership of issues
- Ability to make good/sound decisions and use independent judgment
- Time management, negotiation and influencing skills
- Ability to ask pertinent questions in order to elicit information from stakeholders
Company Reg No.: 201131609D, Licence No.: 11C4684, Reg No: R1660533
