Manager, BA Tech Support

  • Sector: LMA Asia Technology
  • Contact: Sabyasachi Konar (Sabya)
  • Client: LMA
  • Location: Singapore
  • Salary: S$132000 - S$168000 per annum
  • Expiry Date: 25 September 2022
  • Job Ref: BBBH402973_1661495756
  • Contact Email:

Manager, BA Tech Support

Role Responsibilities

  • Perform in depth technical BAU application support.
  • Monitoring of production applications using ITRS GENEOS.
  • Perform impact analysis on application changes and act as change manager for the team.
  • Perform application releases and changes into PROD / DR environments.
  • Manage incidents, problems, changes, of varying complexity.
  • Monitor batch processing, enhance batch processing and ensure batches meet SLA's.
  • Track incidents and provide regular updates to key stakeholders on status and progress.
  • Manage / coordinate recurring issues and ensure long-term resolution.
  • Work closely with UNIX / Database / Network Infrastructure teams on stability improvement programs or
  • general improvements to the environments.
  • Application documentation.

Risk Management

  • Work closely with the trading desks to assist in pricing, pre deal checks and credit checks.
  • Manage open risks and audit points through to closure.
  • Perform risk reviews of the environment and raise new risks where / when applicable.


  • Stakeholder management with FO trading, Middle Office, Product Control, Development, and Infrastructure teams.
  • Put forward ideas to improve automation and/or efficiency and own through to implementation.
  • Drive development teams for application enhancements to improve supportability of the platform.
  • Participate in the bank wide DR tests and FM PSS monthly DR Failovers.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and
  • business conduct, across client. This includes understanding and ensuring compliance with,
  • in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the / IT-TPS CCIB / IT-TPS CCIB FM Revenue / FOT PSS to achieve the outcomes set out in the Bank's Conduct Principles.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Front Office Trading and Sales

Other Responsibilities

  • Manage Audit and Compliance requests / KPI

Our Ideal Candidate

  • 5+ year's experience in production support
  • ITIL knowledge
  • Unix and shell scripting
  • Familiar with Sybase and oracle (SQL and Database concepts)
  • Control M or any other job scheduler
  • Financial markets Derivatives (FX, IR, Commodities and Credit) products knowledge.
  • Familiar with pricing of these products
  • Basic knowledge of Networking concepts


  • Worked / Familiar in a Devops environment
  • Open shift and Container technologies
  • ITRS Geneos
  • Have interacted with Front Office users (Sales and Traders)

Role Specific Technical Competencies

  • Good understanding of ITIL processes
  • Unix based environments knowledge
  • Unix shell of scripting
  • Shell of Python scripting knowledge
  • Experience in release / change management
  • Kubernetes exposure
  • Experience in config. and mgt. of monitoring toolsets (Geneos / Nagios, Patrol, etc).
  • Prior experience with batch scheduling tools (e.g Control-M)

Company Reg No.: 201131609D, Licence No.: 11C4684