Operations - Account Manager

  • Sector: LMA Asia Operations
  • Contact: Rae Lim
  • Client: LMA
  • Location: Singapore
  • Salary: Negotiable
  • Expiry Date: 15 February 2023
  • Job Ref: BBBH410832_1673249467

Job Description
This role is responsible for providing full support and accountability to the Operations Department on customer account management for individuals, corporate and institutional clients.

Key Responsibilities:

  • Review account opening documentation for individuals, corporate and institutional clients.
  • Perform account management activities as customer information maintenance, account opening/ closure, dormant accounts as well as E-Banking services.
  • Perform nostro/ custodian/suspense accounts reconciliations on a daily basis. Ensure breaks investigation and its resolution are completed in a timely manner.
  • Maintain customer information with strictest confidentiality and proper safekeeping of original documents.
  • Uploading of signature verification documents.
  • Reporting of cash flow movements and opening/ closing nostro account balances.
  • Maintain controls of incoming fax, incoming SWIFT messages and outgoing SWIFT payment messages.
  • Process audit confirmation for customers, monthly statements and maintenance of Branch's Authorized Signature List.
  • Assist in handling deposits placement and inward remittance whenever necessary.
  • Provide periodic statistical and dormant accounts reports.
  • Continuously work on process improvements to enhance efficiency and tighten the controls.
  • Provide coverage for internal control functions.
  • Actively involve and participate in system projects, initiatives and enhancements and other operational tasks.
  • Ensure timely update and review of the relevant Policies & Procedures and Operations Manual.
  • Take on projects and/or other duties as assigned by the Supervisor/ Department Head.

Knowledge & Experience Required:

  • Degree holder with minimum 3 years of directly relevant working experience in similar capacity.
  • Good understanding of regulations, industry guidelines and best practices.
  • Must have strong ability to communicate in Mandarin, due to job requirement.
  • Excellent customer service skills.
  • Meticulous and good problem solving skills.
  • Experience in change management, system testing and implementation and project management will be an added advantage.
  • A fast learner who is able to work independently and as a team.
  • Able to work under pressure and meet strict deadlines.
  • Self-motivated, self-disciplined, organized, responsible, meticulous and able to multi-task.

Company Reg No.: 201131609D, Licence No.: 11C4684, Reg No: R1980997