The Role Responsibilities
- Ensure the delivery of initiatives in line with the Bank's control and governance framework.
- Propose control improvements, enhancements and simplifications where appropriate.
- Ensure all project deliverables, artefacts and approvals are stored in a structured discoverable format for future recovery and audit.
- Prepare for project audit where necessary.
- Proactively maintain project library for quality and completeness, including auditable approval trails.
- Govern artefact standards.
- Prepare, manage and maintain, and track quality of key project management artefacts such as project schedules, risks and issues registers, dependency mapping, budget and forecast, programme plan and project plan.
- Provide effective support including meeting scheduling and minute taking, team and stakeholder liaison, representation at meetings, coordination of programme activities.
- Prepare status reporting as required for stakeholder requirements, and programme office and QPR/MPR engagement.
- Implement governance standards, including tracking, monitoring, and updating the status of project deliverables.
- Work with all workstream leads to identify and document within the segment all tasks to the required level of detail, including start and finish dates.
- Ensuring Clarity is up to date including initiative data, status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the appropriate governance bodies.
- Cost management activities aligned to investment fund initiatives, ensuring that cost information relating to ongoing project initiatives is robust. This includes, working closely with scrum masters and scrum of scrum leads to understand their budgeting & forecasting, as required.
- Always upholding the Values of the Group and Company.
- Compliance with all applicable Rules/Regulations and Company and Group Policies.
- Good knowledge of IT landscape of a large financial service organizations.
- Strong Knowledge business intelligence / data modelling and analytics tools and techniques.
- Knowledge of basic accounting terminology and cost allocation, service pricing and recharge processes.
- Advanced Excel skills with VLOOKUP and pivot table expertise.
- Highly analytical and can quickly visualize data flow and underlying dependencies from bird's eye perspective.
- Logical skills, to be able to understand logical if statements and understanding of various datatypes.
- Excellent communication and interpersonal skills, with command over spoken and written.
- Able to work diligently and meticulously meet firm deadlines.
- Keenness to learn new tools and techniques quickly - on the fly, on the job, on the go.
- Able to handle difficult situations calmly and can consistently deliver tasks which includes report creation to mapping configuration using Apptio.
- Self-motivated and self-starting attitude.
- Ability to respond to stakeholder and colleague queries in a prompt and complete manner.
- Filled with the desire to do well and make a mark for self.
- A team player who shares the knowledge cares for the best interest of the team and its progress.
- Reasonable level of presentation, persuasion, and negotiation skills.
Strategy
- Handle PMO activities at Portfolio level for all initiatives under the Portfolio.
Business
- Portfolio Management
Processes
- Portfolio / Programme / Project governance across the Portfolio.
People & Talent
- Live the values and behaviour of the Bank.
- Demonstrate qualities of good team player.
- Build strong relationships with all stakeholders and encouraging team collaboration.
Risk Management
- Ensure Risk and Issues are updated timely in Clarity and follow-up for upcoming and overdue RAID.
- Identification of Dependencies and tracking through Jira.
- RAID updates to RF/MPR/QPR.
- Ensure Data Quality for Risk Management is of high standards.
Data Quality
- Proactively closing data quality gaps for the Initiatives and Epics in Clarity and Jira.
- Follow up on Initiative closures, ensures all relevant documentation is available & all milestones are closed, etc.
Management Reporting
- Ensure RAID reporting, Financial Reporting, CRA (Go-live reporting), Squad and Resource reporting are provided timely and accurately.
- Ensure source systems are updated timely to enable automated reporting.
- Provides accurate cost and resource information to Hive Leads, Central PMO, Refinement Forum/QPR/MPR.
Financials Management
- Maintains budget plans and ensures all budgets are correctly set in Clarity.
- Assists in updates on monthly costs plans, re-forecasting activities & variance analysis and reporting.
- Collaborates with Technology Finance team for various reporting.
- Facilitate Capitalization of Project costs.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Compliance with all relevant process procedure, guidelines, rules & regulations.
- To work and solve problems independently and be able to work in a deadline-oriented environment.
- Be a team player and work in cohesive manner - avoid conflicts.
- Ensure all relevant mandatory learnings completed on time.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Plan leaves well and inform stakeholders in advance to help in planning deliverables.
Key stakeholders
- Project Stakeholders - QPR / MPR members, Refinement Forum and Project Team members.
- Portfolio / Refinement Forums / Initiative level Governance groups.
Other Responsibilities
- Embed Here for good and Group's brand and values in Risk & CFCC Change team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
- Major portfolio / project management experience in a leading role or as a PMO.
- PMP or CSM Qualified.
- A 'can do' attitude committed to doing 'what it takes' to deliver.
- 'Agile'. Whilst not being the subject matter expert, having the ability to learn quickly, listen, synthesis the issues and articulate clearly for senior management with recommendations.
- Excellent communication and presentation skills; PowerPoint, written & oral Financials management. Budget tracking, planning, forecast and variance explanations.
- Diligent and detail orientated.
- Ability to create effective work relationships across functions & borders.
- Sound knowledge of all aspects of Project and Programme Management.
- Analytical / critical thinking skills.
- Good understanding of the banks Governance standards, Finance/Business management, Project lifecycle and related documents.
- Tools: Experience of Microsoft Project, Clarity, PlanView, Tableau, JIRA, Confluence or other project management software is an advantage.
- Good understanding of the bank's Portfolio / Refinement Forums / Initiative level Governance standards.
- Finance/Business management.
Role Specific Technical Competencies
- 10 years of PMO experience in large and complex, multi-geography projects / programmes,
- Excellent oral, written communication, and presentation skills.
- Ability to manage a diverse and challenging stakeholder community.
- Strong project management experience with the ability to work on multiple projects.
- Excellent interpersonal skills which lend themselves to team-oriented approach and able to work effectively as part of a team and as an individual.
- Ability to think clearly and to resolve critical problems in a high-pressure environment, ability to work under pressure.
- Strong MS Excel, Microsoft Office/ Project skills.
- Experience at project / programme financial management / tracking
- Excellent presentation skills
- Experience in coaching and mentoring project managers and PMOs
- Good in influencing skill.
- Solid organizational skills including attention to detail and multitasking ability.
- Strong sense of personal ownership and responsibility in accomplishing the organization's goal. Is confident and will roll-up his/her sleeves to drive success.
- Knowledge of Clarity & ECM standard.
Company Reg No.: 201131609D, Licence No.: 11C4684
