Role Responsibilities
The Role Responsibilities & Our Ideal Candidate
The successfully candidate must have technical and hand on experience supporting in-house and vendor application.
- 5-7 years of technical support experience in the information technology and banking sector.
- Must be a skilled problem-solver who follows through on implementation
- Must be able to work on both technical and functional areas of implementation.
Responsibilities
- Analyse technical issues, performing root cause analysis and proposing timely solutions. Escalate to other parties as appropriate.
- System Integration, responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
- Coordinate and track technical support issues with partner vendors
- Skilled with REST/SOAP operations using Postman / SoapUI
- Hands-on implementation of patches into testing and production environment
- Prepare and complete document, e.g. technical spec, interface spec
- Prepare and manage the required implementation/go-live activities together with project lead/project manager
- Hands-on implementation of patches into testing and production environment
- Provide progress update and escalate project risks and issues to project lead/project manager
- Prepare implementation and deployment plan
- Raise change and deploy change
- Adhere to bank's policy and control on software development and release.
Soft Skills
- Excellent written and verbal communication skills. Able to communicate with business stakeholders.
- Proactive, self-starter, autonomous, self-motivated, multi-tasking, solution oriented with proven results
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Company Reg No.: 201131609D, Licence No.: 11C4684
