Job Title: Services Delivery Manager
Job Type: 12 Months Renewable Contract
Salary Range: $7,500 - $8,500 per month
We are seeking a highly skilled and experienced Services Delivery Manager to lead our IT Managed Services team. The successful candidate will play a crucial role in ensuring the seamless delivery of services to our clients. If you have a strong technical background in IT Managed Services, exceptional project management skills, and a proven track record of operational excellence, we encourage you to apply for this position.
- Technical Expertise:
- Demonstrate a deep understanding of IT Managed Services, including but not limited to, network infrastructure, cloud computing, cybersecurity, and system administration.
- Stay up-to-date with industry trends and emerging technologies to ensure the team is well-prepared to meet evolving client needs.
- Project Management and Leadership:
- Lead and manage a team of IT professionals, providing clear direction and support to ensure successful project execution.
- Develop and implement project plans, including timelines, resource allocation, and risk assessment.
- Collaborate with cross-functional teams to achieve project goals and milestones.
- Customer/Service Relations:
- Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Act as a primary point of contact for clients, addressing concerns, and providing regular updates on service delivery.
- Proactively identify opportunities for service improvement and communicate these to relevant teams.
- Operational Excellence:
- Establish and maintain service delivery standards, ensuring adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Continuously monitor service quality, identifying areas for improvement and implementing corrective actions.
- Drive process improvements to enhance operational efficiency and reduce service disruptions.
- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
- Proven experience (5 years) in a technical role within an IT Managed Services environment.
- 5+ years of experience in project management, including successful project completion.
- Exceptional leadership and team management skills.
- Strong customer service orientation with a demonstrated track record of client satisfaction.
- Excellent communication and interpersonal skills.
- Project management certification (e.g., PMP) is a plus.
- IT certifications (e.g., CompTIA, Cisco, Microsoft) are advantageous.