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Services Delivery Manager

  • Sector: LMA Asia Technology
  • Contact: Febrianto
  • Client: LMA
  • Location: Singapore
  • Salary: S$7500 - S$8500 per month
  • Expiry Date: 02 October 2023
  • Job Ref: BBBH431758_1695028226

Job Title: Services Delivery Manager

Location: Singapore

Job Type: 12 Months Renewable Contract

Salary Range: $7,500 - $8,500 per month

Job Description:

We are seeking a highly skilled and experienced Services Delivery Manager to lead our IT Managed Services team. The successful candidate will play a crucial role in ensuring the seamless delivery of services to our clients. If you have a strong technical background in IT Managed Services, exceptional project management skills, and a proven track record of operational excellence, we encourage you to apply for this position.

Key Responsibilities:

  1. Technical Expertise:
    • Demonstrate a deep understanding of IT Managed Services, including but not limited to, network infrastructure, cloud computing, cybersecurity, and system administration.
    • Stay up-to-date with industry trends and emerging technologies to ensure the team is well-prepared to meet evolving client needs.
  2. Project Management and Leadership:
    • Lead and manage a team of IT professionals, providing clear direction and support to ensure successful project execution.
    • Develop and implement project plans, including timelines, resource allocation, and risk assessment.
    • Collaborate with cross-functional teams to achieve project goals and milestones.
  3. Customer/Service Relations:
    • Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.
    • Act as a primary point of contact for clients, addressing concerns, and providing regular updates on service delivery.
    • Proactively identify opportunities for service improvement and communicate these to relevant teams.
  4. Operational Excellence:
    • Establish and maintain service delivery standards, ensuring adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
    • Continuously monitor service quality, identifying areas for improvement and implementing corrective actions.
    • Drive process improvements to enhance operational efficiency and reduce service disruptions.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
  • Proven experience (5 years) in a technical role within an IT Managed Services environment.
  • 5+ years of experience in project management, including successful project completion.
  • Exceptional leadership and team management skills.
  • Strong customer service orientation with a demonstrated track record of client satisfaction.
  • Excellent communication and interpersonal skills.
  • Project management certification (e.g., PMP) is a plus.
  • IT certifications (e.g., CompTIA, Cisco, Microsoft) are advantageous.