Reporting to Head, Operations
As part of the Operations Team, the successful candidate with be responsible for managing the entire trade finance processes for the platform.
Key Responsibilities
- Develop and implement operational policies and procedures and implement KPIs and reporting
- Review the workflows regularly and document the updates/changes
- Be the internal expert for operational knowledge pertaining to end-to-end trade finance operational flow from client onboarding to settlement
- Oversee the processing, verification, reconciliation of financing activities
- Oversee the customer onboarding process, from KYC till customer goes live
- Oversee customer service operations and ensures customer satisfaction with post-sales customer service
- Ensure hands-on support to internal stakeholders across Product, Business Development, Technology, Risk Management, and Compliance to ensure smooth operation of our platform
- Provide assurance that the delivery of platform services is of the required quality and adheres to regulatory requirements (working closely with Compliance)
- Lead Operations related projects, transformation plans, and system development/upgrade/implementation
- Provide strong leadershsip in ensuring clear roles and responsibilities within Operations and with other functions to ramp up new products on time and on budget.
Required Profile
- 10-12 years of experience in Trade Finance Operations, preferably including some experience at early stage Fintech firms or systems consultancy
- Degree in computer science, information systems or related discipline
- Experience in system implementation including feasibility study, requirement gathering, system and data analysis, project execution, user acceptance testing, system migration would be given preference
- Experience in ERP solutions esp. order management systems, Fintech Platform and Reporting tools like powerBI, Congnos
- Able to liaise with business stakeholders to analyze their needs and advise on concerns and solutions
- Able to communicate with data engineers / scientists, DBA, programmers to explain the business requirements and evaluate their proposals
- Knowledge in KYC for onboarding suppliers / buyers
- Having a knack for identifying gaps, reducing the turn around time, well versed with automating processes
Company Reg No.: 201131609D | Licence No.: 11C4684 | EA Reg no: 21100351
